Privacy Policy | The Water Heater Guy

Effective Date: August 20, 2026

The Construction Guy, Inc., doing business as The Water Heater Guy (“The Water Heater Guy,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thewaterheaterguy.co, contact us, request an estimate, schedule service, make a payment, or otherwise interact with us.

Information We Collect

We may collect information that you voluntarily provide, including:

Your name
Phone number
Email address
Service address
Billing address
Information about your water heater, plumbing system, property, or requested service
Appointment and scheduling information
Photos or other information you submit
Communications sent through website forms, email, phone, or text message
Payment and transaction information

Payments may be processed through Housecall Pro or another third-party payment processor. Payment providers may collect and process your payment-card or banking information under their own privacy policies and security practices. We generally do not receive or retain your complete payment-card number.

Information Collected Automatically

When you visit our website, Wix and other service providers may automatically collect certain technical information, including:

Internet Protocol address
Browser and device type
Operating system
Pages viewed and links selected
Date and time of visits
Referring website or search source
General geographic location
Cookie identifiers and similar technical data

This information may be collected through cookies, pixels, log files, analytics tools, or similar technologies. We use it to operate the website, understand how visitors use it, improve its performance, measure advertising results, and protect against fraud or misuse.

You may be able to manage cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

How We Use Information

We may use the information we collect to:

Respond to questions and service requests
Prepare and deliver estimates
Schedule, confirm, and manage appointments
Provide water-heater and related home services
Process payments and maintain transaction records
Send service reminders, appointment updates, invoices, and other service-related communications
Send marketing or promotional emails and text messages when permitted by law and, where required, with your consent
Provide customer support
Improve our website, services, and advertising
Maintain business, tax, warranty, and legal records
Prevent fraud and protect our customers, business, and website
Comply with applicable laws and enforce our agreements

Email and Text Message Communications

If you provide your email address or mobile number, we may send communications related to your inquiry, appointment, estimate, invoice, payment, warranty, maintenance reminder, or requested service.

With your consent where required by law, we may also send occasional marketing or promotional emails and text messages about services, maintenance reminders, special offers, and company updates from The Water Heater Guy.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance. You may unsubscribe from marketing emails by selecting the unsubscribe link included in the email or contacting us.

Opting out of marketing communications will not prevent us from sending non-promotional messages related to an active inquiry, scheduled appointment, transaction, warranty, or service request.

We do not sell or provide mobile numbers, email addresses, or messaging consent information to third parties for their independent marketing purposes.

How We Disclose Information

We may disclose information to companies that help us operate our business, including:

Wix, our website platform
Housecall Pro, which supports scheduling, customer communications, estimates, invoicing, and payments
Payment processors and financial institutions
Telephone, text-messaging, and email providers
Website hosting, analytics, security, and technical-service providers
Accountants, insurers, attorneys, and other professional advisers
Government agencies or other parties when required by law

These providers may process information only as necessary to perform services for us or as otherwise permitted under their own agreements and privacy policies.

We may also disclose information when reasonably necessary to protect rights, safety, or property; investigate fraud or misuse; comply with legal obligations; or complete a merger, sale, financing, or transfer of all or part of our business.

We do not sell personal information for money.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Housecall Pro. Information submitted directly to a third party is governed by that party’s privacy policy. We are not responsible for the privacy or security practices of third-party websites or services.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage customer and warranty records, meet accounting and legal obligations, resolve disputes, and protect our legitimate business interests. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not submit complete credit-card numbers, bank-account details, Social Security numbers, or other highly sensitive information through a general website contact form, email, or text message.

Your Privacy Choices

You may contact us to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to legal and business record keeping requirements
Update your contact information
Opt out of nonessential communications

We may need to verify your identity before completing certain requests. Some information may be retained when required for transactions, warranties, tax records, legal compliance, fraud prevention, or the establishment or defense of legal claims.

Depending on where you live and whether applicable privacy-law thresholds are met, you may have additional legal rights concerning your personal information.

Browser Privacy Signals

Some browsers offer “Do Not Track” settings. Because there is no universally accepted standard for responding to these signals, our website may not respond to traditional Do Not Track settings.

Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, in accordance with legal requirements.

Children’s Privacy

Our website and services are intended for homeowners, property managers, and other adults seeking home services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.

For questions or privacy-related requests, contact:

The Construction Guy, Inc.

dba. The Water Heater Guy

CSLB License #989281

Email: [info@thewaterheaterguy.co](mailto:info@thewaterheaterguy.co)

Mailing address: 10650 Reagan St., #885, Los Alamitos, CA 90720

Website: thewaterheaterguy.co